Contact operations

Channels and information to include in support requests.

Use the in-program message thread for task-specific questions. Collect contributors can also use Support in the desk footer, which goes to Contact. Email operations only when workspace access fails or payouts are blocked after setup is complete.

Include in every ticket

Program name and task or mission ID
Screenshot or error text
Timestamp and time zone
Steps already attempted
Whether you are in Collect or the Expert portal